We are requiring the proper usage of masks while in our studio. TY!
(This message has been edited from an email the owner sent in September to clients in our email list. Some elements have changed slightly or are no longer relevant but the core message stands.)
We are beginning the process to reopen!
We're calling it a "Soft Reopen" as there will be some limitations to what we can offer as far as appointment times and availabilities among other changes.
Please understand that I realize the following updated policies and procedures may seem excessive but I, personally, am immunocompromised and I have a staff member with a pre-existing condition which would likely result in dire complications were they to contract the virus. That staff member also has severely immunocompromised family members at home, one of whom is elderly. We desperately want and need to reopen but we must do what we can to protect ourselves, our families and of course, YOU, our esteemed clients!
WE ARE REQUIRING PROPERLY WORN (COVERING NOSE AND MOUTH) MASKS AT ALL TIMES IN THE STUDIO.
The studio has been cleaned and sanitized and we have done COVID Safe Massage Practice training.
We will work out our schedules and availability together and we will begin re-scheduling those who had appointments canceled due to our closure.
These clients will be accommodated first then those who reached out and inquired about an appointment and lastly we will begin taking new clients again. We will only be allowing 1 client in the space at a time so, unfortunately, for the time being we can not offer SidexSide appointments.
We ask for your continued patience as things will be different.
Here is what you can expect the process to be from Booking your appointment to Arrival:
*This of course does not apply to those who have remaining Pre-Paid Packages or Gift Certificates*
There will be further procedural changes and differences upon entering the space and how the session will be conducted that will be explained to you at that time.
While its always been posted in studio and anywhere our policies are listed, I've never enforced it but our Cancellation and No/Show Policies will be enforced. Because of the new way we have to do business, we simply can not afford to hold an appointment for someone to cancel at an hour's notice or just not show up at all. Honestly, it had started becoming a problem before COVID but with pre-payment, I can more easily enforce it. If you're not familiar with these policies, they are as follows (adapted for COVID changes):
***Please be aware that ANY funds movement out or in to your banking account can take at least 24 and up to 48 hours.***
We will also be temporarily suspending our Standing Discount Programs in an attempt to financially recover from this horrible experience. We apologize to our Teachers, First Responders, Military Personnel, Service Industry, GCF Members and others who normally enjoy 10% off their 60 or 90min services. I want you all to know that we do still appreciate you but the fact is, neither myself, personally, nor the business received any aid during this time. I applied and was rejected on several occasions from several sources. And of course, I've had to continue to pay rent on the space this whole time so I hope you all can understand that some perks are going to be temporarily shelved to re-build the business.
So, I know its a lot and there's probably more but this gets you covered up until your arrival for your appointment.
Thank you all for hanging in there with us and we appreciate your continued patience as we figure out how to operate safely and as efficiently as possible in this time.
The health and safety of our clients and staff is my #1 concern!
Best regards and looking forward to seeing you soon!
Lucy R. Mounts, LMT/Owner
FL Lic MA65400